Terms and Conditions




Please read these terms and conditions carefully. They are not ‘just the usual blurb’. By making a booking and/or a payment for a booking you are confirming your acceptance of these terms and conditions.


THE GUEST:The person named in the booking confirmation is 'The Guest' who must be 18 years of age or older (or Alpin Motel Rotorua has accepted in writing that The Guest is under 18 years of age). The Guests refers to The Guest and all other people staying at and/or using the property.



GUEST RESPONSIBILITY: The Guest accepts full responsibility for the guest room and its contents for the duration of the booked dates. The Guest has carefully read all details relating to the property at www.alpinmotel.co.nz and accepts responsibility for checking whether, to the best of the knowledge of the staff of Alpin Motel Rotorua, the property is suitable and/or safe for infants, children, elderly, less abled or disabled people.


OCCUPANCY: The number of people using the property at any time (including children over 12 months of age) will not exceed the maximum stated on The Guest’s Booking Confirmation and the number of adults, children and age ranges of all people staying overnight at the property will be as detailed on that booking confirmation.

The property is let to The Guest on the understanding that its use is for accommodation only, for the period specified and that no right to remain in the property exists for The Guests or any other person beyond the specified booked dates and times. Any other activities, including but not limited to the likes of commercial filming, advertising, photography, weddings, meetings or functions, are not permitted without the express written permission of Alpin Motel Rotorua. No caravans, campervans, tents or other accommodation may be placed at or used at the property.


QUIET ENJOYMENT & PARTIES: The property may not be used for any party, function or gathering of any kind, including pre/post wedding gatherings or BBQs, without advance written permission of Alpin Motel Rotorua. The Guests agree to respect the rights of neighbours, particularly in regard to noise. Loud music is not permitted at any time and local council noise regulations apply.


NO SMOKING PLEASE: Smoking is never permitted in or near any building. The Guest will be responsible for any additional cleaning charges to remove smoking odours from guest room and/or butts from grounds.


PETS: Animals are not permitted on any part of the property, including the grounds, unless permission is specifically given as a special condition in The Guest’s Booking Confirmation. If a pet is permitted, The Guest is responsible for removing all animal waste from the guest room, including all pet hair or fur from within the guest room. Pets must not be left unattended at the property at any time. The Guest takes full responsibility for all damage or additional cleaning & administration costs caused by or associated with the pet being at the property.


SECURITY & SAFETY: The Guest will be responsible for the safety of all people using or visiting property during the booked dates and will ensure that all doors, windows, pool gates and/or pool covers are in place and locked at all times when unattended or unused and when vacating.


KEYS, KEYSAFES & REMOTE CONTROLLERS: The guest will ensure all keys and remote controllers are returned as instructed at the property or in the booking confirmation. If keys or remote controllers are lost or stolen, or the keysafe is tampered with in any way, or the keys are left at any other place, The Guest will be responsible for all costs associated with retrieving keys from another place and/or replacing keys and/or replacing remote controllers and/or changing locks and/or replacing the keysafe.


VACATING: The Guest will leave the property in a clean and tidy state and will return all furniture that has been moved to the place where it was found on arrival. The Guest will be liable to pay any costs incurred by Alpin Motel Rotorua for rubbish removal and/or any cleaning required which is additional to any standard cleaning provided. The Guests must fully and completely have vacated the property by the time stated on the booking confirmation to avoid incurring late checkout charges, unless a later checkout time has been agreed to by Alpin Motel Rotorua Manger.


SECURITY DEPOSIT: The Guest will pay, if requested, a deposit as security against costs incurred by Alpin Motel Rotorua for damage, breakages or any additional costs as mentioned in these conditions. The liability of The Guest is not limited to this amount. The security deposit payment will, if requested, be due 5 working days prior to arrival date and will be refunded by 5 working days after vacating date where no damage, breakages or additional costs have been incurred. If any such costs are incurred The Guest will be notified of costs & any balance of security deposit will be refunded as soon as possible afterwards.


LOSS OR DAMAGE: The Guest is responsible for the safe-keeping of the Property and contents; and for all property of The Guest and other people using the property for the duration of the booked dates. Alpin Motel Rotorua is no responsible for any stolen or lost items. Alpin Motel Rotorua will be entitled to recover from The Guest the cost of any repair or replacement needed due to the act or default of The Guests or any other person using the property. The Guest agrees pay to Alpin Motel Rotorua all costs incurred for loss, breakage or damage to the property or the property contents during the booked dates and/or loss or damage caused by any unauthorized person and/or any other condition if the property is left unsecured during the booked dates or at the time of vacating. (Please see details regarding contents price list)


ADHERENCE TO CONDITIONS: Should all of these conditions not be adhered to, Alpin Motel Rotorua will have the right to immediately terminate this contract and The Guests and all other persons will vacate the property immediately if requested to do so by Alpin Motel Rotorua. In this event, no refund will be due or paid for any unused accommodation.


FACILITIES & MAINTENANCE: Alpin Motel Rotorua will make every effort to ensure that all appliances and facilities mentioned on Booking Website are available at the property and are in good working condition. Should any appliance or facility not be available as shown, or breakdown, or The Guest has any other issue of any kind at the property, The Guest will immediately notify Alpin Motel Rotorua on arrival day. Problems of any kind must be reported immediately to allow the opportunity for a resolution as quickly as possible. Alpin Motel Rotorua will make every effort to arrange a prompt repair or replacement. Alpin Motel Rotorua will not be liable in any way should repair or replacement not be achievable during the booking period.


Alpin Motel Rotorua reserves the right to cancel any booking at any time and in this event all monies paid to Alpin Motel Rotorua will be refunded in full.


ADDITIONAL TERMS & CONDITIONS: Alpin Motel Rotorua may require The Guest to agree to additional Terms and Conditions which, if applicable, will be provided at time of booking.



The personal effects of The Guests will not be covered by Alpin Motel Rotorua’s insurances. The Guest acknowledges that all personal items and vehicles (including vehicle contents) of The Guests or any other person remain responsibility of The Guests at all times, and Alpin Motel Rotorua accepts no responsibility for any loss or damage.

In the event that The Guests use any facilities at Alpin Motel Rotorua including, but not limited to,  bicycles, trampolines, spas and swimming pools, swings, such use is entirely at The Guests’ own risk at all times and Alpin Motel Rotorua accepts no responsibility for any injury or loss to The Guests or any other person.

Children must be carefully supervised at all times by a responsible adult over the age of 18 years.


CANCELLATION POLICY: Alpin Motel Rotorua reserves the right to cancel a booking should payments not be received by due dates shown on the Booking Confirmation.


"Special Offer" and "Non-refund" booking is book now pay now, no any refund and changes; Other room types cancellation is 48 hours before the 2pm check in time; Group booking more than 5 units cancellation is 7 days. Any cancellation, or failure to cancel, after this time will incur a charge of 1 nights accommodation or full stay cost unless we are able to re-let the unit(s)

Alpin Motel Rotorua reserves the right to amend these Terms & Conditions without notice.




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